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Customer Satisfaction Survey
1.
Please tell us how satisfied you are with our services. From 1 to 10, 10 being extremely satisfied and 1 extremely dissatisfied.
a.
How satisfied are you with our last calibration?
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10
b.
How satisfied are you with our customer service?
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10
c.
How satisfied are you with Cal Labs overall?
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10
2.
Please answer the following questions from 1 to 10, 10 being most definitely and 1 not at all.
a.
How likely are you to use Cal Labs again?
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10
b.
How likely are you to recommend Cal Labs to others?
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10
3.
Please rate in order of importance what you look for in a calibration shop. Mark from 1 to 7, one (1) being the most important.
a.
Turn time
b.
Cal price
c.
Capabilities
d.
Reputation
e.
Trust
f.
Customer Service
g.
Other
4.
In your experience buying calibration services, how do you compare Cal Labs Inc to other calibration vendors? Top is 1, 2 for second best, 3 for third best, etc.
a.
Turn time
b.
Cal price
c.
Capabilities
d.
Reputation
e.
Trust
f.
Customer Service
g.
Other
5.
Please provide any comment or suggestions that may help us serve you better.
6.
Company Name:
7.
Contact Name:
8.
Email:
Submit Survey
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Cal Labs, Inc. quality program satisfies the requirements of ANSI/NCSL, Z540-1, 1994 & ISO 10012-1
